The two technologies below are possible integrations into SIRWSLS001A: Sell products and services to business customers:
Pod/Vodcast: This is a low budget movie files (no audio sorry) entailing the Procedures involved in customer service available on youtube and the link below.
Customer Service Procedures movie
Online Quiz: Learners are required to successfully complete quiz and revise on questions in order to progress to next module created on facebook which similarly reflects aspects of hot potatoes, feedback questions and results.
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